Please note that due to any holidays, there may be delays in shipping.

Most products are usually shipped within 3-5 business days unless otherwise noted. Anything custom will take longer to process and the timeline will be discussed during the inquiry process. As a small business, if I am away and/or unable to ship for any reason, I will leave a shop announcement and ship as soon as I can.

Buyers are responsible for making sure the shipping address is correct. Packages cannot be rerouted or refunded due to incorrect address.

Buyer is responsible for making sure the address provided is a safe and reliable address. Most packages are sent untracked. Please query about tracked shipping.

Once a package is sent, I am not responsible for delays due to carriers. Orders suspected to be "lost" or "stolen" may be replaced or refunded after an investigation by the carrier. All items are packaged and sent with care. If a package is delivered damaged, send a photo of the damage to the item and the packaging and we can issue you a replacement where possible.

For International Shoppers: Unfortunately, currently my website only ships to US customers. Hopefully I will be able to ship internationally soon.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at pineandpop@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Returns will be fully refunded, less shipping and handling, upon receiving the item back in original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value

You can always contact us for any return questions at pineandpop@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.  I use minimal packaging to keep costs and environmental impacts as low as possible. If your item arrives damaged, please email photos to pineandpop@gmail.com we will work on the best solution.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), final sale items, or B-Grade items.  Final sale and B-Grade items are marked in the item description. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at pineandpop@gmail.com.